Below you can find numerous frequently asked questions (and the answers to the questions) that we are often asked, regarding all aspects of Optimise Automotive and it's products.
Split into the following sections (numbered accordingly):
1. General F.A.Q's
2. General Product F.A.Q's
3. Product F.A.Q's
3.1 Boot Lining Kit Original
3.2 Boot Lining Kit Sub Original
3.3 Boot Lining Kit Sub Extreme
3.4 Boot Lid Cover
3.5 Enclosure Pods
3.6 Kick Boards / Parcel Shelf Boards
3.7 Speaker Pods
Optimise Automotive Optimise Automotive
1. General F.A.Q's About Us, Delivery & Ordering F.A.Q's. 1.1 Q: Where are you situated?
A: Optimise Automotive HQ is located in Newcastle-under-Lyme, Staffordshire, on Parkhouse Industrial Estate East. Roughtly 5 minutes (2.5 miles) North on the A34 from the town centre.
More information regarding our location, including directions, can be found on our 'Find Us' page.
1.2 Q: Can I pick my product up? Or does it have to be posted?
A: Yes you can pick your order up. However, all Optimise Automotive products are made to order - so make sure you place the order and wait until you receive the 'Your order is ready for dispatch' email before popping over to collect.
More information regarding our location, including directions, can be found on our 'Find Us' page.
1.3 Q: Do you ship products abroad?
A: Yes, if you are willing to pay the postage fees. All major European
destinations can be found by selecting Delivery method 'P&P: Mainland
Europe’ on the Optimise Automotive shopping basket. More information regarding our postal destinations can be found on our 'Ordering Information' page.
1.4 Q: How much does delivery cost?
A: The delivery cost of your order depends on the weight of the product /
products, the number of products you are ordering and where you are located.
More information regarding delivery costs can be found on our 'Ordering Information' page.
1.5 Q: How long will my product take to arrive after I pay?
A: Our dispatch times vary from week-to-week, it all
depends on when you pay and what the current dispatch status is.
More information regarding order to dispatch timescales can be found on our
'Ordering Information' page.
1.6 Q: How do I make payment for my order?
A: Simply add your product to the shopping basket and progress to the checkout.
You will then be able to pay securely using RBS WorldPay, with all major debit
and credit cards. Or alternatively, pay using your PayPal account.
More information and a video tutorial regarding ordering products can be found
on 'Ordering Information' page.
Optimise Automotive Optimise Automotive
2. General Product F.A.Q's Un-covered products,
templates etc.
2.1 Q: Can I order un-covered products?
Unfortunately, we don’t sell products un-covered. We have sold un-covered
products in the past, but stopped after Mini In The Park 2007 when we saw the
mess a customer had made when attempting to cover a product him/herself.
However, it was not the fact that the customer had made such a bad job that
made us stop selling un-covered boards, as they were delighted with their work,
resulting in a very happy customer.
However, because they were so delighted with their ‘self covered product’, they
spent the day letting everybody else know about it, and made sure to tell
everyone that it was from Optimise Automotive (then Equinox Styling). As you
can imagine this is something that we were not comfortable with, as the
covering was not up to the standard of an Optimise Automotive covering. This
resulted in potential customers being put off, as they assumed it was all our
own work.
As a result, we have not sold an un-covered kits since. We are not trying to
say that you wont do a good job yourself, but unfortunately we are no longer
willing to take the risk.
So, you can have the item covered in an Optimise Automotive covering, or
alternatively, if you already have the covering we will gladly use it to cover
the item for you, just as long as the covering is suitable.
2.2 Q: Can you send me the dimensions for any of your products?
A: No, we do not sell templates of our products.
2.3 Q: Do you make custom boot installs / speaker boxes for other cars?
A: Yes, simply copy the following questions into the Optimise Automotive
Contact Form, and answer them accordingly (use the example answers for help).
Please note the minimum cost for this type of work is currently £100.
Custom Products (Other Vehicle)
Car (Year/Model/Spec)
e.g. 2003 Honda S2000
Colour
e.g. Gun metal grey
Product
e.g. Boot install
What ideas do you have for the install?
e.g. I am after a boot install for my S2000, covered in anthracite Alcantara®.
I want to fit 2x 10” Vibe subs and have my amp mounted behind a clear window.
Once we have your enquiry we will let you know and proceed, as quickly as
possible, to give you a quote.
Optimise Automotive
Optimise Automotive
3. Product F.A.Q's Boot Lining Kit's (Original, Sub Original and Sub Extreme), Boot Lid Cover's, Enclosure Pods, Kick Boards / Parcel Shelf Boards and Speaker Pods.
Optimise Automotive
Optimise Automotive
3.1 Boot Lining Kit Original 3.1.1 Q: How easy is it to get at the spare wheel if I get a
puncture?
A: Extremely easy, the boards come out within minutes.
3.1.2 Q: How easy is it to get at the battery if I leave my lights on and need to
jump the Mini?
A: Extremely easy, as above, the boards come out within minutes.
3.1.3 Q: How easy is it to get at the windscreen washer water bottle?
A: Once again, extremely easy, you only have to remove the right hand side
board, which takes seconds.
3.1.4 Q: Do the boards have to be screwed in?
A: No they don’t, as stated in the product description, the kit uses no fixings
and slides into place, with a tight fit.
3.1.5 Q: I drive an older mini will the boards still fit?
A: Yes, they certainly will, although the kit is designed for Mini’s with 7.5
gallon fuel tanks you can quite easily fit one to a Mini with a 5.5 gallon fuel
tank.
3.1.6 Q: Does the kit rattle/make a noise?
A: No, the kit helps to decreases road and exhaust noise in the cockpit.
Optimise Automotive
Optimise Automotive
3.2 Boot Lining Kit Sub Original 3.2.1 Q: How easy is it to get at the spare wheel if I get a
puncture?
A: It’s extremely easy, the boards and sub box come out within minutes.
3.2.2 Q: How easy is it to get at the battery if I leave my lights on and need to
jump the Mini?
A: As above, it’s easy, the boards and sub box come out within minutes.
3.2.3 Q: How easy is it to get at the windscreen washer water bottle?
A: Once again, as above, extremely easy, you only have to remove the sub box
and the right hand side board, which can come out within a minute.
3.2.4 Q: Do the boards have to be screwed in?
A: No they don’t, as stated in the product description, the kit uses no fixings
and slides into place, with a tight fit.
3.2.5 Q: I drive an older mini will the boards still fit?
A: Yes, they certainly will, although the kit is designed for Mini’s with 7.5
gallon fuel tanks you can quite easily fit one to a Mini with a 5.5 gallon fuel
tank.
3.2.6 Q: Does the kit rattle/make a noise?
A: No, the kit helps to decreases road and exhaust noise in the cockpit
(obviously it makes a noise with the subs turned up!!).
3.2.7 Q: Is it possible to fit a 12" sub?
A: Yes, as stated in the product description & specifications.
3.2.8 Q: Is the hole for the sub already cut when I receive the kit?
A: Yes, the hole is laser cut for ultimate precision and consistent high
quality control, to the following specifications:
3.3.1 Q: If I decide to keep my spare wheel how easy is it to get
at the spare wheel if I get a puncture?
A: It’s easy enough, the boards and sub box come out within minutes.
3.3.2 Q: How easy is it to get at the battery if I leave my lights on and need to
jump the Mini?
A: As above, it’s easy, the boards and sub box can come out within minutes.
3.3.3 Q: How easy is it to get at the windscreen washer water bottle?
A: Once again, as above, you will only have to remove the sub box and the right
hand side board, which can come out within a few minutes.
3.3.4 Q: Do the boards have to be screwed in?
A: No they don’t, as stated in the product description, the kit uses no fixings
and slides into place, with a tight fit.
3.3.5 Q: I drive an older mini will the boards still fit?
A: Yes, they certainly will, although the kit is designed for Mini’s with 7.5
gallon fuel tanks you can quite easily fit one to a Mini with a 5.5 gallon fuel
tank.
3.3.6 Q: Does the kit rattle/make a noise?
A: No, the kit helps to decreases road and exhaust noise in the cockpit
(obviously it makes a noise with the subs turned up!!).
3.3.7 Q: Is it possible to fit a 2 x 12" subs?
A: No, unfortunately they won’t fit.
3.3.8 Q: Is the hole for the sub already cut when I receive the kit?
A: Yes, the holes are cut to the following specifications:
3.4 Boot Lid Cover 3.4.1 Q: How does it attach to the boot lid?
A: As stated in the product description, the boot lid cover attaches to the
inner boot lid with the carpet tape provided.
Optimise Automotive
Optimise Automotive
3.5 Enclosure Pods 3.5.1 Q: How do I attach the speaker pods to the car?
A: As stated in the product description, the pods are secured using the ‘L’
brackets provided, already attached to the pods, simply use the provided self
tapping screws to attach them to the desired location.
3.5.2 Q: Are the hole for the speakers already cut when I receive the kit?
A: Yes, all Optimise Automotive enclosure pods are laser cut from 18mm MDF
(concentric circles / ellipses bonded together to create the depths), for
ultimate precision and consistent high quality control. To the following specifications:
3.5.3 Q: I’m worried you will be able to see them when the boot is open. Can you
cover the enclosure pods for me?
A: Firstly, there’s no need to be worried at all, you can’t see the pods when
the boot is open unless you bend right down and look up at your parcel shelf.
Secondly, yes we can cover the pods for you, for an additional cost of from £10 (the additional cost depends on the choice of covering).
Optimise Automotive
Optimise Automotive
3.6 Kick Boards / Parcel Shelf Boards 3.6.1 Q: Is the hole for the speaker already cut when I receive
the kit?
A: Yes, the hole is laser cut for ultimate precision and consistent high
quality control, to the following specifications:
3.6.2 Q: I’m concerned about security, can I mount the speaker behind the board and
then have the covering without holes cut?
A: Yes, this is why we offer the Stealth option. Our Stealth speaker boards are
identical to our Original boards but come without the hole cut in the
coverings.
Optimise Automotive
Optimise Automotive
3.7 Speaker Pods 3.7.1 Q: How do I attach the speaker pods to the car?
A: As stated in the product description, the pods are secured using the ‘L’
brackets provided, already attached to the pods, simply use the provided self
tapping screws to attach them to the desired location.
3.7.2 Q: Are the hole for the speakers already cut when I receive the kit?
A: Yes, all Optimise Automotive speaker pods are laser cut from 18mm MDF
(concentric circles / ellipses bonded together to create the depths), for
ultimate precision and consistent high quality control. To the following specifications:
