F.A.Q's

Got a question? Below might help!

Below you can find numerous frequently asked questions (and the answers to the questions) that we are often asked, regarding all aspects of Optimise Automotive and it's products.

Split into the following sections (numbered accordingly):

1. General F.A.Q's

2. General Product F.A.Q's

3. Product F.A.Q's
  

3.1 Boot Lining Kit Original

3.2 Boot Lining Kit Sub Original

3.3 Boot Lining Kit Sub Extreme

3.4 Boot Lid Cover

3.5 Enclosure Pods

3.6 Kick Boards / Parcel Shelf Boards

3.7 Speaker Pods

1. General F.A.Q's
About Us, Delivery & Ordering F.A.Q's.

1.1 Q: Where are you situated?
A: Optimise Automotive HQ is located in Newcastle-under-Lyme, Staffordshire, on Parkhouse Industrial Estate East. Roughtly 5 minutes  (2.5 miles) North on the A34 from the town centre.

More information regarding our location, including directions, can be found on our 'Find Us' page.

1.2 Q: Can I pick my product up? Or does it have to be posted?
A: Yes you can pick your order up. However, all Optimise Automotive products are made to order - so make sure you place the order and wait until you receive the 'Your order is ready for dispatch' email before popping over to collect.

More information regarding our location, including directions, can be found on our 'Find Us' page.

1.3 Q: Do you ship products abroad?
A: Yes, if you are willing to pay the postage fees. All major European destinations can be found by selecting Delivery method 'P&P: Mainland Europe’ on the Optimise Automotive shopping basket.

More information regarding our postal destinations can be found on our 'Ordering Information' page.

1.4 Q: How much does delivery cost?
A: The delivery cost of your order depends on the weight of the product / products, the number of products you are ordering and where you are located.

More information regarding delivery costs can be found on our 'Ordering Information' page.

1.5 Q: How long will my product take to arrive after I pay?
A: Our lead times vary from week-to-week, it all depends on when you pay and what the current lead status is.

More information regarding order to dispatch timescales can be found on our 'Ordering Information' page.

1.6 Q: How do I make payment for my order?
A: Simply add your product to the shopping basket and progress to the checkout. You will then be able to pay securely using RBS WorldPay, with all major debit and credit cards. Or alternatively, pay using your PayPal account.

More information regarding ordering products can be found on 'Ordering Information' page.

2. General Product F.A.Q's
Un-covered products, templates etc.

2.1 Q: Can I order un-covered products?
Unfortunately, we don’t sell products un-covered. You can have the item covered in an Optimise Automotive covering, or alternatively, if you already have the covering we will gladly use it to cover the item for you, just as long as the covering is suitable.

2.2 Q: Can you send me the dimensions for any of your products?
A: No, we do not sell templates of our products.

3. Classic Mini Product F.A.Q's
Boot Lining Kit's (Original, Sub Original), Boot Lid Cover's, Enclosure Pods, Kick Boards / Parcel Shelf Boards and Speaker Pods.

3.1 Boot Lining Kit Original
3.1.1 Q: How easy is it to get at the spare wheel if I get a puncture?
A: Extremely easy, the boards come out within minutes.

3.1.2 Q: How easy is it to get at the battery if I leave my lights on and need to jump the Mini?
A: Extremely easy, as above, the boards come out within minutes.

3.1.3 Q: How easy is it to get at the windscreen washer water bottle?
A: Once again, extremely easy, you only have to remove the right hand side board, which takes seconds.

3.1.4 Q: Do the boards have to be screwed in?
A: No they don’t, as stated in the product description, the kit uses no fixings and slides into place, with a tight fit.

3.1.5 Q: I drive an older mini will the boards still fit?
A: Yes, they certainly will, although the kit is designed for Mini’s with 7.5 gallon fuel tanks you can quite easily fit one to a Mini with a 5.5 gallon fuel tank. However, we recommend that you get in touch so we can manufactured you a custom kit - designed specifically for your Mini.

3.1.6 Q: Does the kit rattle/make a noise?
A: No, the kit helps to decreases road and exhaust noise in the cockpit.

3.2 Boot Lining Kit Sub Original
3.2.1 Q: How easy is it to get at the spare wheel if I get a puncture?
A: Relatively easy, the boards and sub box come out within minutes.

3.2.2 Q: How easy is it to get at the battery if I leave my lights on and need to jump the Mini?
A: As above, relatively easy, the boards and sub box come out within minutes.

3.2.3 Q: How easy is it to get at the windscreen washer water bottle?
A: Once again, as above, relatively easy, you only have to remove the sub box and the right hand side board, which can come out within a minute.

3.2.4 Q: Do the boards have to be screwed in?
A: No they don’t, as stated in the product description, the kit uses no fixings and slides into place, with a tight fit.

3.2.5 Q: I drive an older mini will the boards still fit?
A: Yes, they certainly will, although the kit is designed for Mini’s with 7.5 gallon fuel tanks you can quite easily fit one to a Mini with a 5.5 gallon fuel tank. However, we recommend that you get in touch so we can manufactured you a custom kit - designed specifically for your Mini.

3.2.6 Q: Does the kit rattle/make a noise?
A: No, the kit helps to decreases road and exhaust noise in the cockpit (obviously it makes a noise with the subs turned up!!).

3.2.7 Q: Is it possible to fit a 12" sub?
A: Yes, as stated in the product description & specifications.

3.2.8 Q: Is the hole for the sub already cut when I receive the kit?
A: Yes, the hole is already cut, to the following specifications:

Subwoofer mounting diameter (8"): 18.5cm
Subwoofer mounting diameter (10"):23.5cm
Subwoofer mounting diameter (12"):28.5cm

3.4 Boot Lid Cover
3.4.1 Q: How does it attach to the boot lid?
A: As stated in the product description, the boot lid cover attaches to the inner boot lid with the carpet tape provided.

3.5 Enclosure Pods
3.5.1 Q: How do I attach the speaker pods to the car?
A: As stated in the product description, the pods are secured using the ‘L’ brackets provided, already attached to the pods, simply use the provided self tapping screws to attach them to the desired location.

3.5.2 Q: Are the holes for the speakers already cut when I receive the pods?
A: Yes, all Optimise Automotive pods are cut from 18mm MDF (concentric circles / ellipses bonded together to create the depths). To the following specifications:

Speaker pod diameter (4"): 13cm
Speaker mounting diameter (4"): 9.8cm
Speaker pod diameter (5"): 15.5cm
Speaker mounting diameter (5"): 12cm
Speaker pod diameter (6.5"): 17.5cm
Speaker mounting diameter (6.5") 14.5cm
Speaker pod diameter (6"x9"): 19cm x 16cm
Speaker mounting diameter (6"x9”): 15cm x 22.2cm

3.5.3 Q: I’m worried you will be able to see them when the boot is open. Can you cover the enclosure pods for me?
A: Firstly, there’s no need to be worried at all, you can’t see the pods when the boot is open unless you bend right down and look up at your parcel shelf.

Secondly, yes we can cover the pods for you, for an additional cost of from £10 (the additional cost depends on the choice of covering).

3.6 Kick Boards / Parcel Shelf Boards
3.6.1 Q: Is the hole for the speaker already cut when I receive the kit?
A: Yes, the hole is cut, to the following specifications:

Speaker mounting diameter (4"):8.5cm
Speaker mounting diameter (5"):10cm
Speaker mounting diameter (6.5"): 14.4cm
Speaker mounting diameter (6” x 9”"):15cm x 22cm

3.6.2 Q: I’m concerned about security, can I mount the speaker behind the board and then have the covering without holes cut?
A: Yes, this is why we offer the Stealth option. Our Stealth speaker boards are identical to our Original boards but come without the hole cut in the coverings.

3.7 Speaker Pods
3.7.1 Q: How do I attach the speaker pods to the car?
A: As stated in the product description, the pods are secured using the ‘L’ brackets provided, already attached to the pods, simply use the provided self tapping screws to attach them to the desired location.

3.7.2 Q: Are the hole for the speakers already cut when I receive the kit?
A: Yes, all Optimise Automotive speaker pods are cut from 18mm MDF (concentric circles / ellipses bonded together to create the depths). To the following specifications:

Speaker pod diameter (4"): 13cm
Speaker mounting diameter (4"): 9.8cm
Speaker mounting depth (4"): 5.4cm
Speaker pod diameter (5"): 15.5cm
Speaker mounting diameter (5"): 12cm
Speaker mounting depth (5"): 7.2cm
Speaker pod diameter (6.5"): 17.5cm
Speaker mounting diameter (6.5") 14.5cm
Speaker mounting depth (6.5"): 7.2cm
Speaker pod diameter (6"x9"): 19cm x 16cm
Speaker mounting diameter (6"x9”): 15cm x 22.2cm
Speaker mounting depth (6"x9"): 9cm